Excerpt from a feedback email response I got today: " I want to thank you for the pictures you sent yesterday of your tabby. I have two cats of my own glad to see that mine are not the only ones who love Jet boxes."
I take back what I said. This is not a soul-less corporate entity. It's capitalism with compassion. Or REALLY good AI! I'm really trying to work out how to pay off the mortgage and work for this company!
Every order now I send them a thank you email with the latest pics attached. I'm in their heads, lol! And they seem to be tailoring the responses. The rep that answered this on said he has a cat named Amber!